Copyright & Content Complaints Policy

"Complainant" means a rights holder (or a person authorized to act on their behalf) who submits a Notice under this Policy.

"Content" has the meaning given in the Terms of Service.

"Counter-Notice" means a written response submitted by an Uploader whose Content has been removed or disabled following a Notice.

"Notice" means a written complaint alleging that Content on the Service infringes a copyright or other intellectual property right.

"Uploader" means the Creator or other User who submitted the Content in question.

Cenemai's catalogue consists of Content that is either (a) in the public domain, (b) licensed to Cenemai by the applicable rights holder, or (c) submitted by an approved Creator who has expressly warranted, under the Creator Agreement, that they hold all necessary rights and licenses.

Every Uploader must agree, at signup and at each upload, to the Creator Agreement's representations and warranties of ownership and rights, and must produce written proof of rights on request. Cenemai does not solicit or knowingly host unlicensed copyrighted material.

Notwithstanding these protections, mistakes and unauthorized submissions can occur. This Copyright & Content Complaints Policy sets out the notice-and-takedown process by which rights holders can request removal of infringing material and by which Uploaders can seek reinstatement.

This Policy applies to all Content available on the Service, including but not limited to films, narrations, thumbnails, artwork, text, and metadata. It applies to Complainants asserting copyright and, with appropriate modifications, to Complainants asserting trademark, right-of-publicity, or other intellectual property claims.

A valid Notice must be in writing and must include all of the following:

(a) Identification of the copyrighted work claimed to have been infringed, or, if the Notice covers multiple works, a representative list;

(b) Identification of the material claimed to be infringing, including the URL(s) on the Service where the material appears (for example, https://cenemai.com/watch/…) and sufficient detail to enable Cenemai to locate the material;

(c) The Complainant's full legal name, mailing address, telephone number, and email address;

(d) A statement that the Complainant has a good-faith belief that the use of the material in the manner complained of is not authorized by the rights holder, its agent, or the law;

(e) A statement, made under penalty of perjury or its equivalent under applicable law, that the information in the Notice is accurate and that the Complainant is the rights holder or is authorized to act on behalf of the rights holder; and

(f) The Complainant's physical or electronic signature.

An incomplete Notice may be rejected or held pending correction.

Notices must be sent to Cenemai's designated agent for content complaints:

Cenemai — Copyright Agent
Email: copyright@cenemai.com

Please use the subject line "Copyright Notice — [Title of Work]" to ensure prompt handling.

Upon receipt of what appears to be a valid Notice, Cenemai will:

(a) Remove or disable access to the identified Content pending investigation, typically within a target window of forty-eight (48) hours of receipt during business days;

(b) Notify the Uploader of the removal, provide a copy of the Notice (which may include the Complainant's identity and contact information), and inform the Uploader of their right to submit a Counter-Notice;

(c) Log the Notice and any subsequent actions in the Uploader's account record for repeat-infringer tracking; and

(d) Where the Notice is incomplete or otherwise deficient, request additional information from the Complainant.

Cenemai reserves the right to remove Content on its own initiative at any time, with or without a Notice, where Cenemai reasonably believes the Content violates the Terms of Service, the Creator Agreement, or applicable law.

An Uploader who believes their Content was removed or disabled in error, or as a result of misidentification, may submit a Counter-Notice. A valid Counter-Notice must include:

(a) Identification of the removed Content and the location at which it appeared before removal;

(b) The Uploader's full legal name, mailing address, telephone number, and email address;

(c) A statement, made under penalty of perjury or its equivalent under applicable law, that the Uploader has a good-faith belief that the Content was removed or disabled as a result of mistake or misidentification;

(d) The Uploader's consent to the jurisdiction of the courts having jurisdiction over the place where Cenemai is established, and consent to accept service of process from the Complainant or its agent; and

(e) The Uploader's physical or electronic signature.

Counter-Notices must be sent to copyright@cenemai.com.

Upon receipt of a valid Counter-Notice, Cenemai will forward it to the Complainant. If the Complainant does not notify Cenemai within ten (10) business days that it has initiated a legal action seeking a court order to restrain the Uploader's activity, Cenemai may, in its discretion, restore the removed Content.

Cenemai maintains a repeat-infringer policy. In appropriate circumstances, Cenemai will terminate the Accounts of Users who are the subject of repeated Notices, whether or not those Notices ultimately result in a court determination of infringement. Factors considered include the number and substance of Notices, the response of the Uploader, the presence of Counter-Notices, and the nature of any Content at issue.

Termination under this Section is in addition to, and does not limit, Cenemai's other remedies under the Terms of Service or Creator Agreement.

Submitting a Notice or Counter-Notice that contains materially false or misleading statements may expose the sender to civil liability for damages, court costs, and legal fees, in addition to any criminal liability that may apply.

Cenemai may reject, ignore, or refer to authorities any Notice or Counter-Notice that appears to be abusive, harassing, or made in bad faith.

Complaints alleging trademark infringement, right-of-publicity violations, defamation, privacy violations, or other legal claims may be submitted using the same process described in Sections 4 and 5, with appropriate modifications to describe the right at issue and the basis for the complaint. Cenemai will assess and respond to such complaints in good faith, consistent with applicable law.

Cenemai may update this Copyright & Content Complaints Policy from time to time. Material changes will be communicated by prominent notice within the Service. The "Last updated" date above reflects the current version.

All copyright and content complaints, counter-notices, and related correspondence should be directed to copyright@cenemai.com.