Refund & Cancellation Policy

"Billing Period" means the monthly period beginning on the date Your Subscription was activated or last renewed.

"Chargeback" means a payment dispute initiated by a User with their card issuer, bank, or PayPal that reverses a completed transaction.

"Free Tier" has the meaning given in the Terms of Service.

"Refund" means the return of some or all of a Subscription fee to the original payment method.

Other capitalized terms have the meanings given in the Terms of Service.

Cenemai's Premium Subscription is billed monthly at $7.99 (plus any applicable taxes), charged in the currency applied by Your payment method or payment processor. This Refund & Cancellation Policy explains how You can cancel, how refunds work, how billing errors are corrected, and how chargebacks are handled. It forms part of the Terms of Service.

You may cancel Premium at any time by following these steps:

1. Sign in to Your Cenemai Account.

2. Open the Account page from the main navigation.

3. In the Subscription section, select Cancel Subscription.

4. Confirm the cancellation.

You will receive an email confirming that Your Subscription has been cancelled. If You do not receive confirmation within a few minutes, check Your spam folder or contact support@cenemai.com.

If Your Subscription was purchased through PayPal, You may also cancel the recurring billing agreement directly in Your PayPal account. Doing so cancels future charges but does not delete Your Cenemai Account.

Cancellation takes effect at the end of the current Billing Period. Your Premium access continues until that date. After the end of the Billing Period, Your Account will revert to the Free Tier and no further charges will be made.

Cenemai does not offer partial-month or pro-rated refunds for the unused portion of a Billing Period, except where required by applicable law or where Cenemai, in its sole discretion, elects to offer such a refund under Section 8.

The Free Tier is not a paid Subscription. If You have never activated Premium, You will not be billed and no cancellation is required. You may stop using the Service at any time.

6.1 Reporting. If You believe You have been charged in error (including a duplicate charge, a charge after cancellation, or an incorrect amount), report the issue to support@cenemai.com within sixty (60) days of the charge. Please include Your Account email, the date of the charge, the amount, and the transaction identifier if known.

6.2 Investigation. Cenemai will investigate the reported charge and respond within ten (10) business days with our findings. Where an investigation requires information from Stripe, PayPal, or a card issuer, the investigation may take longer, and we will keep You informed.

6.3 Correction. If Cenemai confirms a billing error, the erroneous amount will be refunded to the original payment method. Refund processing times depend on the payment processor and the issuing bank — typically 5 to 10 business days for Stripe, and 3 to 7 business days for PayPal, after the refund is initiated.

7.1 Contact Us First. If You believe a charge is incorrect, please contact Cenemai at support@cenemai.com before initiating a Chargeback. Most disputes can be resolved quickly and directly.

7.2 Chargebacks on Legitimate Charges. Chargebacks initiated on charges that Cenemai reasonably believes to be legitimate (for example, subscription renewals authorized by the account holder) may result in immediate suspension or termination of Your Account, revocation of any accrued benefits, and, at Cenemai's discretion, referral of the matter to a collections agency or legal counsel.

7.3 Cooperation with Payment Processors. Cenemai will cooperate with Stripe, PayPal, and card issuers in investigating Chargebacks and may provide transaction records, viewing logs, and other evidence necessary to respond to a dispute.

Outside of confirmed billing errors, refunds are provided at Cenemai's sole discretion. In evaluating a request, Cenemai may consider factors such as the reason for the request, Your account history, any prior refunds, and any indicia of misuse of the refund process. Requesting a refund does not entitle You to receive one.

Approved refunds are returned to the original payment method used for the transaction. Cenemai does not issue refunds to a different card, bank account, or PayPal account, except where the original payment method is no longer available and applicable law requires otherwise.

Typical processing timelines:

Stripe (credit or debit card): 5 to 10 business days after the refund is issued, depending on Your card issuer.

PayPal: up to 5 business days for the funds to appear in Your PayPal balance; longer if PayPal returns the funds to Your bank account or card.

Cenemai has no control over these timelines once a refund has been initiated.

From time to time, Cenemai may offer promotional pricing, free trials, or discounts. Unless otherwise stated, promotional offers are limited to one per Account, are non-transferable, and cannot be combined with other offers. Where a promotional offer converts to a paid Subscription at the end of a trial period, You must cancel before the end of the trial to avoid being charged.

All refunds are issued net of applicable taxes actually remitted to a taxing authority. Third-party charges (such as foreign-exchange fees, bank fees, or PayPal cross-border fees) are the responsibility of Your financial institution or payment processor and are generally not refundable by Cenemai.

Cenemai may update this Refund & Cancellation Policy from time to time. Material changes will be communicated by email or a prominent notice within the Service. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Policy.

Billing disputes and refund requests should be directed to support@cenemai.com. Please include Your Account email, the date and amount of the disputed charge, and the transaction identifier if known.